30-Day Return Period
We accept return requests within 30 days of the date your order is delivered.
To qualify for a return, the item must be in the same condition in which it was received. It must be unused, uninstalled, uncut, undrilled, unmodified, and free from damage caused by improper handling or installation.
The item must also include all original parts, mounting accessories, instructions, labels, and packaging. A receipt, order number, or other valid proof of purchase is required.
How to Request a Return
Before returning an item, please contact us at support@solokos.com.
Your return request should include your order number, the name of the product, the reason for the return, and clear photos or videos where applicable.
If your return request is approved, we will provide the return address and detailed return instructions. A return shipping label may also be provided where applicable.
Items returned without prior authorization will not be accepted.
Please do not send your return to the address shown on the original shipping label or product packaging unless our customer service team has confirmed that address.
Return Shipping Costs
If the return is requested for a customer-related reason, the customer is responsible for the return shipping costs.
Customer-related reasons include ordering the wrong product or size, changing your mind, no longer needing the product, or misunderstanding the product specifications.
Original shipping charges, expedited shipping fees, delivery surcharges, and other shipping-related fees are non-refundable for customer-related returns.
If the product arrives damaged, defective, incomplete, or different from the product ordered due to an error on our part, we will cover the approved return shipping costs.
Shipping costs incurred without our prior approval may not be reimbursed.
Non-Returnable Items
Curtain tracks and accessories cannot be returned if they have been installed, used, cut, drilled, assembled, altered, modified, or damaged due to improper handling or installation.
Custom-sized, made-to-order, personalized, or customer-cut products cannot be returned unless they arrive damaged, defective, incomplete, or incorrect.
Items with missing parts, accessories, labels, instructions, or original packaging may not qualify for a full refund.
Sale items, clearance items, and gift cards are non-returnable, except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If the product is damaged, defective, missing parts, or different from the product you ordered, please contact us as soon as possible at support@solokos.com.
Please provide your order number, a description of the issue, clear photos or videos of the product, photos of the packaging, and a photo of the shipping label.
After reviewing the issue, we may provide replacement parts, replace the product, approve a return, or issue a full or partial refund, depending on the circumstances.
Return Shipping Responsibility
Please use a trackable shipping service and suitable protective packaging when returning an item.
Customers are responsible for ensuring that returned items are securely packaged. We are not responsible for returned packages that are lost, damaged, or delayed during return transit.
Contact Us
For questions about returns, please contact us at: