Refund policy

Return and Refund Policy

30-Day Return Policy

We accept return requests submitted within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and uninstalled
Be uncut, undrilled, and unmodified
Be free from damage caused by improper handling
Be returned in the same condition in which it was received
Include all original parts, mounting accessories, instructions, and other included items
Be returned in its original packaging
Include a receipt, order number, or other valid proof of purchase

To request a return, please contact us at support@solokos.com.

Your return request should include:

Your order number
The name of the item you wish to return
The reason for the return
Clear photographs or videos, where applicable

If your return is approved, we will provide:

The approved return address
Return shipping instructions
A return shipping label, where applicable

Items returned without prior authorization may not be accepted or refunded.

Please do not send returned items to the address shown on the original shipping label, product packaging, or manufacturer’s packaging unless our customer service team has confirmed that address.

Non-Returnable Items

The following items are not eligible for return:

Curtain tracks or accessories that have been installed or used
Products that have been cut, drilled, assembled, altered, or modified
Products damaged due to improper installation or handling
Products with missing parts, accessories, labels, or packaging
Custom-sized or made-to-order products
Products cut according to the customer’s requested measurements
Products with custom colors, configurations, or other personalized specifications
Sale or clearance items
Gift cards

Customized products may only be eligible for return if they arrive damaged, defective, incomplete, or different from the item ordered.

Where required by applicable law, your statutory consumer rights will still apply.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

The product was damaged during shipping
The product has a manufacturing defect
Parts or accessories are missing
You received the wrong product
The product does not match your order

Please email support@solokos.com and provide:

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the packaging
A photograph of the shipping label

After reviewing the issue, we may offer one or more of the following solutions:

Replacement parts
A replacement product
An approved return
A full or partial refund

If the issue was caused by a product defect, shipping damage, missing parts, or an error on our part, you will not be responsible for the approved return shipping costs.

Shipping fees or other costs incurred without our prior approval may not be reimbursed.

Returns Due to Customer Reasons

The customer is responsible for return shipping costs when the return is requested for reasons unrelated to a product defect or fulfillment error.

Customer-related reasons may include:

Ordering the wrong product
Selecting the wrong size or length
Changing your mind
No longer needing the product
Misunderstanding the product specifications
Determining that the product is unsuitable after purchase

Return shipping costs depend on:

Package size
Package weight
Return location
Shipping carrier
Shipping service selected

We recommend using a trackable shipping service and appropriate shipping protection.

We are not responsible for returned items that are lost, damaged, or delayed during return transit.

For customer-related returns, the following charges are generally non-refundable:

Original shipping charges
Expedited shipping charges
Delivery surcharges
Other shipping-related fees

Exchanges

We do not process direct exchanges in most cases.

The fastest way to receive a different product is to:

Request a return for the original item
Wait for the return request to be approved
Place a separate order for the replacement item

If the product is damaged, defective, incomplete, or incorrect, please contact us before returning the item or placing another order.

European Union 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you generally have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to exceptions permitted by applicable law.

To qualify, the item must:

Be unused and uninstalled
Be uncut, undrilled, and unmodified
Be returned in its original condition
Include all original parts and accessories
Be returned in its original packaging
Include a receipt, order number, or other valid proof of purchase

The 14-day right of withdrawal may not apply to:

Custom-sized products
Made-to-order products
Products cut according to customer specifications
Personalized products
Other products excluded under applicable law

Nothing in this policy limits your statutory consumer rights under applicable law.

Refunds

We will inspect your returned item after it is received.

We will then notify you whether your refund has been approved or rejected.

If approved:

The refund will be issued to your original payment method
We will process the refund within 10 business days
Your bank, card issuer, or payment provider may require additional processing time

A refund may be rejected or reduced if the returned item:

Shows signs of installation or use
Has been cut, drilled, assembled, or modified
Has missing parts or accessories
Is returned without the original packaging
Has been damaged due to improper handling
Has lost value because of the customer’s handling

Any refund deduction will be subject to applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@solokos.com.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or incorrect orders, please contact:

Email: support@solokos.com