Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Order processing time is separate from shipping time. During peak seasons, promotional periods, or periods of unusually high order volume, processing may take longer than usual.

Shipping Methods

We ship orders using Standard Delivery and Express Delivery. The available shipping methods for your order will be displayed at checkout and may vary depending on your delivery address, product availability, and local carrier coverage.

We may select an appropriate shipping carrier based on the destination, package size, package weight, and operational requirements.

Shipping Time

Estimated delivery time is 7–15 business days after your order has been shipped. This estimated shipping time does not include the 1–3 business day order processing period.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, local delivery conditions, and other circumstances beyond our reasonable control.

During special circumstances, including but not limited to severe weather, natural disasters, public health emergencies, customs inspections, carrier disruptions, strikes, flight cancellations, regional conflicts, or other force majeure events, shipments may be delayed. We appreciate your understanding that such delays may occur even after an order has been dispatched.

Shipping Fees

Shipping fees are calculated based on your delivery destination, selected shipping method, package weight, and order value. The applicable shipping fee will be displayed at checkout before you complete your purchase.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs clearance procedures may cause delivery delays that are outside our control.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow 24–48 hours for the carrier’s tracking system to update.

In some cases, tracking updates may be temporarily delayed while the package is transferred between carriers or processed at a logistics facility.

Incorrect or Incomplete Shipping Information

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number, city, postal code, region, country, and contact information.

We are not responsible for delivery delays, failed deliveries, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if a package must be resent.

If you notice an error in your shipping information, please contact us at support@solokos.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Lost or Delayed Packages

If your package is significantly delayed, has not received tracking updates for an extended period, or appears to be lost, please contact us at support@solokos.com. We will assist you in checking the shipment status and, where applicable, submitting an inquiry with the shipping carrier.

A package is not automatically considered lost solely because it arrives later than the estimated delivery date. Carrier investigations and claim-processing times may vary.

If the tracking information shows that the package has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the local carrier before contacting us.

Returned or Undeliverable Packages

Packages may be returned to us if the address is incorrect or incomplete, the recipient is unavailable, delivery is refused, customs charges are unpaid, or the package is not collected within the carrier’s required timeframe.

If a package is returned as undeliverable, please contact us at support@solokos.com. Additional shipping fees may apply if you request reshipment.

Contact Us

For questions regarding shipping, delivery, or tracking, please contact us at support@solokos.com.